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SAP Customer Relationship Management (CRM) for Small Business an Introduction

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Customer Relationship Management (CRM) for Small Business are becoming more and more popular thanks to the reduce in prices that small companies can afford and efficient CRM solutions developed by various companies. These small business CRM software make it easy and save time by handling client contact through a centralized application rather than several different pieces of software, each with its own data collection system. Some of the companies that are offering small business CRM software’s are:

Customer Relationship Management (CRM)

MX-Contact is a complete CRM and Contact Management System for

Microsoft Outlook 2000 / 2002 / 2003. Free Trial is also available.

www.exchangewise.com

Prophet – Easy CRM Software for Outlook

Prophet 5 provides will provide you with a Customer Relationship Management system that is chosen for the exact features and functions your business needs. There is also 30 day money back guaranty.

www.avidian.com

Microsoft CRM


Microsoft Dynamics CRM software works like and with Microsoft software (E.g. Outlook, Excel) you already use. Hence Increasing Efficiency.

OpusFlow CRM

OpusFlow CRM is an easy to install Outlook add-on that only needs a network connection for it’s collaborative functions. It works on Exchange Server too.

www.opusflow.nl/html/cat_index_2.shtml

Office Interactive’s (OI’s) on-demand Customer Relationship Management (CRM)

Office Interactive’s (OI’s) on-demand Customer Relationship Management (CRM) was built from the ground-up to offer small and midsized businesses a centralized solution that streamlines all business activities. Simply drag and drop to create your own business application!

Surado Small Business CRM

Surado Small Business offers affordable purchase and lease options, and can be upgraded to the full Surado CRM Enterprise edition when businesses grow beyond 10 users.

www.suradocrm.com/sql_smallbusiness.shtml

Leopard Web Based CRM Software

Leopard CRM is Hosted, Web Based and On-Demand

www.leopardcrm.com

The Major Topics in SAP CRM

  • Overview of sap CRM.
  • What are the major modules in sap CRM?
  • What is Business Partners
  • Basic understanding
  • BP types
  • Roles and relationships
  • Tables
  • CRM profile management.
  • Transaction
  • Organization management.
  • Different application in sapcrm.
  • CRM ORDERS & Docflow
  • One Order Framework
  • BSP logic programming in web request
  • IC Web Client.
  • BOL structure
  • Query Structure
  • Genil model browser and Genil BOL browser
  • Genil and BOL Programming
  • Web User Interface (Web UI)
  • Componentization with CRM 7.0 (Component Workbench)
  • Creation of web pages
  • Views / View sets /Windows
  • Controllers – Component and custom
  • Developing a Custom Component
  • HTMs coding for table/form and empty view
  • Runtime repository structures.
  • Navigation links.
  • Repository.XML
  • Transaction Launcher
  • EEWB and AET
  • Middleware Basics

Also See: High Level & Fundamental understandings of SAP System Architecture